Building Resilience and Impact Assessments

Originating in South Africa in 1987, Nando’s now has over 1,200 restaurants in 23 countries. It is the first restaurant chain in Africa to expand beyond the continent. As a growing, diverse and complex brand, Nando’s believes that its business success functions in symbiosis with the social value it creates. As such, Impact Amplifier has been working with Nando’s for over ten years on a broad range of projects to both understand and create social impact with its business.

The current projects Impact Amplifier is working on include:

• Supply Chain Screening and Impact Assessments - conducting audits of its large-scale suppliers in Africa to ensure legal compliance and a values alignment. It also includes an annual Impact Assessment of its small farmer peri-peri supply chain in Mozambique, Malawi, and Zimbabwe. Small farmers produce 90%+ of Nando’s peri-peri. This assessment determines the impact chili production has on the farmers access to housing, food security, energy, water, education and healthcare.
• Employee Resilience – Recognising that many of its restaurant employees form part of the working poor, Nando’s has and is developing innovative approaches to addressing its staff’s access to healthcare, transportation, savings, and food security. Impact Amplifier is working on the impact framework, research and interventions needed, at a global scale, to realise these intentions.‍
• Community Engagement – to ensure all its restaurants are actively contributing to their local communities and to facilitate opportunities to learn from each other, Impact Amplifier is developing and documenting all of Nando’s community engagement and developing an online portal to share experiences and facilitate opportunities to collaborate across markets and regions.
  

September 2023

The annual Peri-Farms impact assessment was finalised in August 2023, which reviews the impact of Nando's small farmer chilli initiative in Mozambique, Malawi, and Zimbabwe. This assessment was built into an interactive online tool for the use of the Nando's community to manage and improve the project. Baseline studies have been conducted in Australia, New Zealand, USA, Botswana, Zambia, and Pakistan on Nando's restaurant employees. These studies are designed to better understand how these employee populations are addressing their basic human needs - healthcare, housing, education, food security, energy and water access. The intention is to understand these issues so that solutions can be designed to the most pressing challenges being confronted.